Tenant Staff Portal Guide
Everything tenant personnel need to get on site and stay current: verification, training, badges, vehicles, PINs, and support.
Who this portal is for
Tenant staff are people your tenant administrator has authorized to visit one or more GridColo sites. Your access is tied to your organization. If you change roles or leave, your administrator updates or removes it.
What you can do
- Complete identity verification and any required background checks
- Finish mandatory site training before your first visit
- Order physical and digital badges and set your access PIN
- Register vehicles for license plate recognition at the gate
- View your organization's resources and open support tickets
Getting started
- 1
Accept your invitation
Your administrator's authorization triggers an email invitation. Create your account and enable multi-factor authentication.
- 2
Verify your identity
Upload valid, government-issued photo ID. The name must match the name your administrator entered.
- 3
Complete training
Work through the required modules and quizzes. Access is not issued until training is complete.
- 4
Order your badge and set a PIN
Request a badge for each site you are authorized for, then set the PIN used at access-controlled doors.
Portal sections
Dashboard
Personalized overview of your access status and features.
Verification
Submit ID verification and background checks.
Training
Complete mandatory training modules and quizzes.
Badge
Order physical and digital badges for site access.
Vehicles
Register vehicles for automatic license plate recognition.
PIN
Set and manage your access PIN.
Resources
View allocated infrastructure resources.
GridMetro
View network connectivity and IP allocations.
Support Tickets
Create and manage support requests.
Policies
Access site policies and procedures.
Common tasks
- My verification was rejected.Resubmit verification
- I lost my badge.Report and replace
- I am driving a different car this visit.Register a vehicle
- I forgot my door PIN.Reset your PIN
- I need help at the site.Open a ticket