Verification
Complete your security verification
Overview
The verification process is a mandatory security requirement that all personnel must complete before gaining access to GridColo facilities. This process ensures that only authorized, verified individuals can access sensitive data center locations. Verification involves submitting government-issued photo identification documents and completing a background check form. Your verification status is tracked per GridColo site, meaning you must be verified for each location where you need access.
Features
Submit ID Verification
Upload clear, legible copies of government-issued photo ID
Verification Status Tracking
Monitor your verification status through each stage of the process
Submit Appeals
Contest rejections by submitting appeals with supporting documents
Verification Workflow
- 1
Initial Status
Start with pending_id status after being invited by your Customer Admin
- 2
Upload ID
Upload required ID documents - ensure documents are clear, complete, and not expired
- 3
ID Review
Security staff reviews your ID documents to verify authenticity and validity
- 4
Background Check
If ID is approved, complete the background check form with required information
- 5
Final Review
Security staff reviews your complete verification package
- 6
Approval/Rejection
Receive approval or rejection notification via email and in the portal
- 7
Appeal Process
If rejected, submit an appeal with additional documentation
Verification Status Types
- pending_id: Need to upload ID documents - this is your starting status
- pending_background: ID approved, need to complete background check form
- pending_review: Under review by security staff
- approved: Verification approved - you can now proceed to badge ordering
- rejected: Verification rejected - you can submit an appeal