Vendor Staff Portal Guide
Self-service tools for vendor technicians: verification, training, badges, vehicles, maintenance work, and support.
Who this portal is for
Vendor staff are technicians whose vendor administrator has authorized them for work at GridColo sites. Before your first visit you must pass a background check, verify your identity, and complete training.
What you can do
- Complete identity verification and your background check
- Finish site safety and security training
- Order badges, set your PIN, and register vehicles
- View assigned maintenance work and its approval status
- Open support tickets and review security procedures
Getting started
- 1
Accept your invitation
Your vendor administrator's authorization sends you an invitation. Create your account and enable multi-factor authentication.
- 2
Verify identity and consent to screening
Upload valid photo ID and complete the background check consent. Access is not granted until both clear.
- 3
Complete training
Finish the required safety and security modules for each site you will work at.
- 4
Prepare for your work window
Confirm the approved maintenance request, order your badge, and register the vehicle you will drive.
Portal sections
Dashboard
Overview of your access, verification, training, and scheduled work.
Verification
Submit ID verification and complete your background check.
Training
Complete mandatory safety and security training.
Badge
Order physical and digital badges for site access.
PIN
Set and manage your access PIN.
Vehicles
Register vehicles for automatic license plate recognition.
Maintenance
View maintenance requests, approvals, and work windows.
Security
Review site security procedures and reporting requirements.
Support Tickets
Create and manage support requests.
Common tasks
- Is my background check complete?Check status
- Is tomorrow's work approved?View maintenance
- I need to bring a work truck.Register a vehicle
- I saw something suspicious on site.Report a concern