Verification
Complete ID verification and background check for site access authorization.
The verification process is a mandatory security requirement that all vendor personnel must complete before gaining access to GridColo facilities. This process is more comprehensive than customer staff verification, as vendor personnel must complete both ID verification and a background check.
The verification process ensures that only authorized, properly vetted individuals can access sensitive data center locations to perform vendor services. Your verification status is tracked per GridColo site, meaning you must be verified for each location where you need access.
Verification Workflow
Receive Invitation
Get enrollment invitation from your Vendor Admin with enrollment code and PIN
Enrollment
Complete enrollment using enrollment code and PIN to create your portal account
Upload ID
Upload required ID documents - ensure documents are clear, complete, and not expired
ID Review
Security staff reviews your ID documents to verify authenticity and validity
Background Check
If ID is approved, complete the comprehensive background check form with all required information
Final Review
Security staff reviews your complete verification package including ID and background check
Approval/Rejection
Receive approval or rejection notification via email and in the portal
Appeal Process
If rejected, you can submit an appeal with additional documentation to contest the decision
Verification Status Types
Pending ID
Need to upload ID documents - this is your starting status
Pending Background
ID approved, need to complete background check form
Pending Review
Under review by security staff - your complete package is being evaluated
Approved
Verification approved - you can now proceed to badge ordering and site access
Rejected
Verification rejected - you can submit an appeal with additional documentation
Appeal Process
If your verification is rejected, you have the right to appeal the decision. The appeal process allows you to provide additional documentation or clarification that may address the reasons for rejection.
- • View the specific rejection reason to understand what needs to be addressed
- • Submit an appeal with comprehensive supporting documents
- • Track the status of your appeal through the review process
- • Receive a final decision - this decision is typically final
Physical Access Blocking
If your background check is rejected, your physical access to GridColo sites will be immediately blocked. However, you may still have portal access to submit an appeal and communicate with support staff. To regain access, you must submit a successful appeal with additional documentation that addresses the rejection reasons.