Loading
Have land, power, a building, or a facility? Turn it into capacity customers can buy through the GridColo network.
Have land, power, or a site? Partner with usExplore ways to partnerSubmit support requests for portal issues, access problems, or questions about your vendor account and site access procedures.
From your dashboard, click "Support" or "Submit Ticket" to access the support request form.
Choose the category that best describes your issue to ensure it's routed to the right support team.
Describe your issue clearly, including any error messages, affected sites, and steps you've already taken to resolve it.
Add screenshots, error logs, or other relevant files to help support staff understand and resolve your issue faster.
Submit your ticket and receive a confirmation email with your ticket number. You can track status and view responses in the portal.
Same day response for issues preventing site access or creating safety concerns
1-2 business day response for account problems and verification questions
2-3 business day response for general inquiries and non-urgent requests
For questions about your authorization, work assignments, or internal vendor procedures, contact your admin first.
If you're at a GridColo site and need immediate help, contact on-site security personnel or the facility's security desk.
For true emergencies (safety issues, security concerns, or urgent access needs), contact the facility's 24/7 security operations center directly. Emergency contact information is provided in your welcome email and displayed on your dashboard.