Service Delivery

Services & Model

Consistent Service Framework. Site-Specific Capabilities.

The GridColo Service Framework

The GridColo service experience is standardized where it matters: service definitions, pricing structure, access procedures, remote hands workflows, support escalation, portal visibility, and commercial documentation. Specific products, capacity, cooling options, connectivity providers, reliability classifications, and SLA terms vary by site.

Core Services

Everything You Need to Deploy

Standard Pricing Model

Clear, transparent colocation costs

Clear, transparent pricing based on rack space and power draw. No hidden fees, no surprises -- just straightforward colocation costs.

Per-rack pricing
Metered power billing
No hidden fees
Flexible contract terms

Remote Hands

Professional support when you need it

Consistent SLA with fixed pricing per task category. Professional support when you need it, with predictable costs.

Fixed task pricing
Guaranteed response times
Trained technicians
Photo/video verification

24/7 Access

Your infrastructure, your schedule

Secure access around the clock with unified procedures across all sites. Your infrastructure, your schedule.

24/7/365 access
Biometric security
Visitor management
Access logging

Where GridCore Fits

GridCore defines the campus and infrastructure model — coordinating land, power, buildings, cooling, connectivity, safety, security, and operations. GridColo translates that infrastructure into services: pricing structures, access workflows, operational support, and commercial service documents.

Where Powered by GridColo Fits

At affiliated sites, the GridColo service model may be delivered through a Powered by GridColo program tier. Program capabilities vary by tier — from marketplace listing to fully managed operations support.

Connectivity & Add-Ons

Additional Services

GridMetro

Flagship IP Service

GridMetro is GridColo's flagship ISP service, delivering enterprise-grade internet connectivity with carrier-class reliability. Built on a redundant backbone with multiple tier-1 upstream providers, GridMetro offers flexible bandwidth options, low-latency routing, and dedicated support for mission-critical operations.

Redundant backbone architecture
Multiple tier-1 upstreams
Flexible bandwidth options
Dedicated enterprise support

Cross Connects

Direct physical connections to carriers, cloud providers, and other customers within the facility for low-latency, high-throughput interconnection.

IP Transit

Multiple tier-1 carrier options available with competitive pricing, flexible commit levels, and burstable billing to match your traffic patterns.

Managed Services

Optional managed services including infrastructure monitoring, backup management, hardware support, and proactive maintenance for your deployment.

Ready to Get Started?

Talk to our team about the right service configuration for your deployment. We will walk you through pricing, access, and support options.

Contact Us