I have an active operational issue at a site. Should I use this form?

No. Active incidents, access problems, and remote hands requests should go through the tenant portal or directly to the site NOC so they are tracked against your service commitments.

Can I sign an NDA before sharing deployment details?

Yes. Mention it in your message and we will send our mutual NDA, or review yours, before any site-specific information is exchanged.

Is there a better path for structured capacity requests?

If you already know your power, density, and timing needs, the Find Capacity form captures them in a structured way and usually shortens the first conversation.

CONTACT

Talk to an expert.

Q: Who reads the messages sent through this form?

Every message is routed by topic to a named person on solutions engineering, partnerships, or customer operations. There is no automated drip sequence behind this form.

Messages go to a person on the relevant team — solutions engineering, partnerships, or customer operations.

WHO YOU WILL REACH

Three teams, each staffed by people who do the work.

Pick the topic that fits best. If it lands with the wrong team, we hand it off internally rather than asking you to resubmit.

Solutions engineering
Capacity planning, density and cooling questions, network design, and site fit. The same engineers who scope deployments answer these messages.
Partnerships
Landowners, developers, utilities, and existing data center operators exploring the Powered by GridColo program or a site contribution.
Customer operations
Billing, contracts, portal access, and account changes for current customers. Operational incidents go to the NOC instead.

GETTING A USEFUL ANSWER

What to include in your message.

None of this is required. Each detail removes a round of back-and-forth.

What you are deploying
Workload type, rough rack count or IT load, and expected density per rack if known.
Where and when
Preferred regions or sites, latency constraints, and the date you need capacity ready.
Constraints that matter
Compliance requirements, carrier preferences, liquid cooling needs, or procurement timelines.
How to reach you
A direct phone number helps if a short call would answer the question faster than email.

Existing customer with an active issue? Contact the site NOC for anything time-sensitive.

Office and NOC details

FAQ

Talk to an expert.

Three teams, each staffed by people who do the work.

Solutions engineering

Partnerships

Customer operations

What to include in your message.

What you are deploying

Where and when

Constraints that matter

How to reach you

Frequently asked questions

Talk to an expert.

Three teams, each staffed by people who do the work.

Solutions engineering

Partnerships

Customer operations

What to include in your message.

What you are deploying

Where and when

Constraints that matter

How to reach you

Frequently asked questions